August 25, 2025 
Virginia 
Full-time Role Overview:
As a Technical Support Specialist, you’ll be the first point of contact for customers and internal teams who experience technical issues. Your goal is to troubleshoot, resolve problems efficiently, and ensure smooth system performance.
Key Responsibilities:
- Provide technical support via phone, email, or on-site.
- Diagnose, troubleshoot, and resolve hardware/software/network issues.
- Guide clients through step-by-step solutions.
- Maintain documentation of reported issues and solutions.
- Escalate unresolved issues to senior technical staff.
Qualifications:
- Diploma/Bachelor’s in IT, Computer Science, or related field.
- Strong communication and problem-solving skills.
- Knowledge of operating systems, software, and networking basics.
- Prior experience in IT support is a plus.
